Akira Signature Care (“Akira,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, akirasignaturecare.com (the “Site”), book a consultation, become a patient, or otherwise interact with us.

1. Information We Collect

Information you provide directly

Contact and identification details: name, email address, mobile phone number, mailing address, date of birth.
Health and treatment information: medical history, current medications, treatment goals, photographs, lab results, and any other clinical information you share during a consultation or treatment.
Payment information: payment card or bank details processed by our payment processors. We do not store full payment card numbers on our servers.
Communications: messages you send us via our contact form, email, SMS, chat, or social media.

Information collected automatically

Device, browser, IP address, referring URL, and pages viewed (used for analytics and to secure the Site).
Cookies and similar technologies (see “Cookies” below).

2. How We Use Your Information

To schedule, deliver, and follow up on consultations and treatments.
To respond to enquiries, send appointment confirmations and reminders, billing notifications, and important account updates.
To send marketing communications where you have opted in to receive them.
To improve our Site, services, and patient experience.
To comply with legal, regulatory, and professional obligations, including those under HIPAA where applicable.

3. SMS / Text-Message Communications

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Akira Signature Care. This includes SMS messages for customer care, account notifications, and marketing. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at (626) 737-3183. We do not share your mobile number or SMS consent with third parties or affiliates for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.

4. Protected Health Information (PHI) & HIPAA

When Akira Signature Care collects information that constitutes Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (“HIPAA”), we maintain that information in accordance with applicable federal and California state law. Our separate HIPAA Notice of Privacy Practices is provided to patients at the start of care and on request.

5. How We Share Your Information

We do not sell your personal information. We may share information only:

With service providers who perform services on our behalf (e.g. EHR, scheduling, payment processing, email and SMS delivery, analytics) and who are bound by confidentiality obligations.
With healthcare providers involved in your care, with your authorisation.
Where required by law, court order, or to protect the rights, property, or safety of Akira, our patients, or others.
In connection with a business transaction such as a merger, acquisition, or sale of assets, subject to confidentiality protections.

6. Cookies and Analytics

We use cookies and similar technologies to remember preferences, analyse traffic, and improve the Site. You can disable cookies in your browser settings; some features of the Site may not function properly without them.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with California and federal record-retention requirements.

8. Your Choices and California Privacy Rights

You may:

Request access to or correction of your personal information on file with us.
Withdraw consent for marketing communications at any time.
Opt out of SMS by replying STOP.
Exercise rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including the right to know, right to delete, right to correct, and right to limit use of sensitive personal information, subject to applicable healthcare exemptions.

To exercise any of these rights, email info@akirasignaturecare.com or call (626) 737-3183.

9. Security

We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be communicated through the Site.

12. Contact Us

Akira Signature Care
506 North Garfield Avenue, Ste 210, Alhambra, CA 91801
Phone: (626) 737-3183
Email: info@akirasignaturecare.com